*Before…
I do this for a reason, you lay down the law and they know what’s going on. Every shift you get people tired of waiting wanting to know where they are in the queue. They almost always cause trouble or get loud or upset the staff it happened a lot in Afghanistan and the same ones were the complainers and that’s the ones with the self-important sort of looks on their faces.
If you give then the how it works then you can actually run things smoother, and the staff doesn’t get hassled or intimidated and also…also the message of they don’t mess around will spread after a couple of weeks or so.
I call out the first name from the first sheet I have and they actually sort of do a bit of civilian hustle getting to me.
I give her a smile. “Alright you’re my first number and that’s a fourteen.”
I give her a Post –it and I start to triage her and write down my notes.
*And Now…
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This story is 180 words long.
