It had been nine months since the “Cross Dress For Red Cross” event when Paul was allocated to the start of a new software installation and implementation project, the client had signed up for a full installation after the sales team had performed their usual smoke and mirrors demonstration. The client's firm was a group of franchised service vehicles that had a centralized phone, admin and warehouse that needed a new accounting and CRM system to handle the increasing clientele along with a growing fleet of owner drivers. The owner was John and had asked for Paul to meet him in the offices to go over the project and discuss some of the scheduling, nothing unusual about the request or project, or so Paul thought.