Programs for writing

OK.. I admit it. I'm new to writing and would like some peoples opinion.

While I am working on my story I found that its almost impossible to keep track of my characters along with the story line. I'm not trying to do a SOTP story. I know where I'm going and all.

I've seen some programs that help with the structure, design and such. So what what programs do you guys use? Besides word that is.

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