Having dealt with the IRS and AT&T, I have to wonder who's worse. Personal contact is almost out of the question, and if you finally find a number to call the wait is at least a half of an hour. I had to deal with AT&T since yesterday. I overlooked a bill and a block was put on my fax number. I paid in full at 11:30 AM and service was to be restored in the next six hours. Well it seems they forgot to restore it. I called again this morning and was told there had been a glitch in the system but I would have service by noon, RIGHT. I had to be at a jobsite and returned after 12:00. You will never guess, go on, guess. Did I have service yet? Good guess, NO! I called again and screamed at the damn comuterized voice system again, and was able to get a real person to talk to. "I fixed everything, you will have service in the next two to four hours, oh by the way, would you like to sign up for DSL, or satalite TV?" "No thank you, would AT&T like to sign up for kiss my ass?" To make things worse, there is no way to complain to the company. I went to their web site and all that's available is their question, answer, things. I've spent hours with this and still can't fax, Grrr, Arecee
Who's worse?
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Comments
People still fax?
I didn't think people used fax machines anymore, what with email and the internet and such :) Mine went in the attic about eight years ago.
Mr. Ram
I use it for my work
I use it to send purchase orders to vendors with drawings of specific pc. of glass, with notches and such, Arecee
used it all the time
We used it all the time for diglines and working with ATT
Polyester Dinosuars
You know, the Dress for Sucess types, they refuse to move into the digital age and cling to their fax machines. Companies call and want to send quotes for parts or services and they are incredulous that we do not have a fax number. I usually respond that we have an email address in perfectly good working order.
There used to be some services offering a free 800 number email fax service but they bump you to paid service after a year.
Fax machines are wonderful for amusing the cats :-) (see You-tube clips)
That's almost SOP
That's nothing.
I've had a screw up with the IRS demanding that I fill out a form the instructions clearly said I didn't need to fill out one year (I did and also sent them a copy of their own instructions with the appropriate place circled in red), a few minor issues with the phone company over the years, and an arbitrary decision from a petty bureaucrat in the state government, but nothing beats the absolutely INSANE service of the INS. I'm talking busy signals for DAYS on help lines that they tell you to use, insisting that you drive a hundred miles both ways to an INS office to get a form and fill it out (and then find out later that the form was online!), over a year of completely unexplained delays issuing a green card after they have all the requested paperwork, causing considerable hardship -- and the list goes on. Complete and utter incompetence from top to bottom and there is no way to complain and get satisfaction or get around it. If there ever was an organization that needs to be fired in toto and all the jobs rehired, that is it.
Oh, and have a nice day. :)
Aardvark ,
"Happiness is when what you think, what you say, and what you do are in harmony."
Mahatma Gandhi
"Happiness is when what you think, what you say, and what you do are in harmony."
Mahatma Gandhi
Hey, it's the government
I was just kidding about which was worse. Nothing even comes close to the incompetence of the US government, and they want to take over the health care system, God good luck. Arecee
AT&T?
EWWWWWWWWWWWWWWWWWWWWWW! and EWWWWWWWWWWWWWWWWWWWW again!
That is why I switched to Charter Communications I have not had any problems with my Internet, Phone or TV in a year. And "IF" I do!
I get a HUMAN to talk to. Yeah,! You still have to go threw the computer voice crap but I get a human 24/7, after I jump threw the hoops.
Pro Libertate (For liberty)
Family Crest and Motto
Wow... my family is
Now, if you wanna talk about cell phones, I work for Verizon Wireless and have AT&T. I sit there on the phones every day wondering why the heck people would willingly come to Verizon Wireless with some of the stuff they pull. I mean... I have been on the phone with a customer while listening to a store rep outright lying to them and to me. And that is multiple times PER day, not just once in a while.
Samirah M. Johnstone
E is for Phone Company
I've had Verizon charge me for stuff that I didn't order, promise to cancel and refund multiple times without doing anything, and finally after six months cancel the unordered items and only give a one month refund when they owed me six by that time. They're the only cellular company that really covers this area, though, I've used three others and their coverage stank like dead donkeys. And they are all the same, they're a phone company and that's spelled E-V-I-L.
I used to work for Verizon back when they were GTE, I was a trouble expediter, making sure crews got out to repair problems. Once, I sent a crew to Bill Gates house, after his secretary-type person had reported a problem twice and no one had responded. :) Even the Gates of Hell can't withstand the evil of the Phone Company.
Hugs,
Erin
= Give everyone the benefit of the doubt because certainty is a fragile thing that can be shattered by one overlooked fact.
= Give everyone the benefit of the doubt because certainty is a fragile thing that can be shattered by one overlooked fact.