502 error?

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For about a month now whenever I try and use any part of the search function I get a 502 error. Anyone know how to fix or if it's going to be fixed? Ty for your time and Merry Christmas and Happy holidays.

Piper has been working on this

erin's picture

It goes away and comes back.

She's taking today off but will be working on this and other problems related to the move tomorrow.

Hugs,
Erin

= Give everyone the benefit of the doubt because certainty is a fragile thing that can be shattered by one overlooked fact.

Search trouble, 502 & 503 messages

I'm seeing this message all the time (last week or so), when attempting a search from the BCTS home page.

My key is "Acceptance". Hope these text 'screenshots' will help locate the problem(s):
--- copy of message ---
Error 503 Backend fetch failed
Backend fetch failed

Guru Meditation:
XID: 100166

Varnish cache server
--- end of copy ---

And also:
--- begin 502 copy ---
Retry for a live version
This page (https://bigclosetr.us/topshelf/search/site/Acceptance) is currently offline. However, because the site uses Cloudflare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by Cloudflare | Hide this Alert

Error 502 Ray ID: 54b48dbb7c6bc51c • 2019-12-26 16:50:25 UTC
Bad gateway
You
Browser Working
--- end of 502 copy ---

I'm using the "Iron" browser (based on Chrome, I think), from PortableApps.com

And, using Internet Explorer:
--- begin, graphics omitted by cut/paste of text, blank lines collapsed by me ---

This page (https://bigclosetr.us/topshelf/search/site/Acceptance) is currently offline. However, because the site uses Cloudflare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by Cloudflare | Hide this Alert

Error 502 Ray ID: 54b495b28b705586 • 2019-12-26 16:55:51 UTC

Bad gateway

You

Browser

Working

Chicago

Cloudflare

Working

bigclosetr.us

Host

Error

What happened?

The web server reported a bad gateway error.

What can I do?

Please try again in a few minutes.

Cloudflare Ray ID: 54b495b28b705586 • Your IP: 73.246.176.223 • Performance & security by Cloudflare
=== end from Internet Explorer ===

I'm using MS Windows 8.1, up to date on patches, on an HP laptop.

Thanks much!
Alan

Try an 'external' search

{Oops - near duplicate of another comment on a related posting}

Meanwhile, try an 'external' search, using Google, or your favorite search engine.

Include all the clues you can, including "bcts" and "bigclosetr.us", the author, the story title, and maybe other clues - character names, locale, special items and such...

Good luck! & Happy Holidays!