It's been and up & down week, and it was only Thursday when I received the latest news from the local NHS complaints office:
"Your complaint and the response from the practice, together with your recent emails is currently undergoing an independent clinical review. We will of course let you know once this has been completed."
So all I can now do is wait.
I have asked, several times, for a change of GP but I've heard nothing about it as yet - that doesn't have to depend on the complaint(s) but I suspect they have linked the request with the original complaint.
Shiraz